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Terms and Conditions – Online Sale of Goods
IMPORTANT INFORMATION: PLEASE READ
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THEY APPLY WHENEVER YOU PURCHASE OUR PRODUCTS ONLINE. PLEASE READ THEM BEFORE PLACING YOUR ORDER, AS THEY CONTAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE SELL OUR PRODUCTS.
BY PLACING AN ORDER, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS.
WE RECOMMEND THAT YOU PRINT AND KEEP A COPY OF THESE TERMS AND CONDITIONS FOR FUTURE REFERENCE.
In these Terms:
“Website” means our website: www.ropadance.com
“Goods” means the products we supply to you under these Terms and Conditions.
“Order” means an order placed by you for the purchase of Goods from us.
“We”, “Us”, “Our” means RopaDance.com.
“You”, “Your” means the person using our Website and/or purchasing Goods from us.
1. HOW THESE TERMS AND CONDITIONS APPLY
1.1
The terms in Section A explain how our Website must be used. They apply to all users of the Website. Section B also applies whenever you purchase Goods through our Website.
We may update these Terms from time to time, so we recommend checking them regularly to ensure you are aware of any changes.
1.2
When you use our Website, we may collect information about you and your visit. Further details can be found in our Privacy Policy, which forms part of these Terms and Conditions.
The Privacy Policy, together with these Terms, governs our relationship with you and forms the contract between us ("Contract").
SECTION A – WEBSITE TERMS OF USE
2. ABOUT THIS WEBSITE
2.1
This Website is operated by RopaDance.
2.2
This Website is intended for consumers.
The information provided on this Website is available in Spanish, communications will normally be conducted in Spanish, and the Website is designed to comply with Spanish law.
You may access this Website from a country where we do not normally sell our products. In such cases, we cannot be held responsible for compliance with local advertising laws or other local regulations relating to this Website and its content.
We reserve the right to restrict access to certain areas of the Website for registered users.
3. OUR RIGHTS IN THIS WEBSITE
The copyright and all other intellectual property rights ("Intellectual Property Rights") relating to this Website and its content—including its design, text, logos, trade names, graphics, software, and all other materials—belong to us or our licensors.
You must not publish, copy, distribute, modify, reproduce or otherwise use any content from this Website except as expressly permitted.
You may view this Website and print pages solely for your personal use, including browsing products and placing orders.
Any other use is strictly prohibited without our prior written consent.
You must not copy any material from this Website for commercial purposes.
You may not reproduce or use any trade names, trademarks, logos or brand names appearing on this Website.
Linking to our Website from another website is subject to our discretion, and we may require you to remove such links at any time.
We may use any information you upload to our Website as we consider appropriate and may disclose such information to third parties.
4. WEBSITE CONTENT
We have taken great care in preparing this Website. However, neither we nor our directors, employees, representatives, or affiliated companies shall be liable for any loss, damage, or expense arising from your use of, or reliance upon, this Website.
Although we aim to provide accurate and up-to-date information, we do not guarantee that all information is complete, accurate or current.
It is your responsibility to determine whether the information on this Website is suitable for your own purposes.
The Website is provided on an "as is" basis, and to the fullest extent permitted by law we exclude all warranties and representations relating to the Website and its content.
We may modify, remove or update the content of this Website at any time without prior notice.
We may provide links to third-party websites for your convenience. We accept no responsibility for the content, availability, or use of such websites.
We do not guarantee that this Website will always be available or free from errors, viruses, or other harmful elements.
We strive to display product images as accurately as possible. However, slight variations in colour between the images displayed and the actual products may occur.
5. HOW YOU MUST USE THIS WEBSITE
Any submissions or comments that are defamatory, abusive, obscene, offensive, immoral, sexist, racist, or otherwise inappropriate are strictly prohibited.
You must not use abusive language, behave aggressively, insult, threaten, harass, or abuse any person, including other users of this Website.
Any information you submit must be accurate, truthful, and must not infringe the rights of others or be copied from another source.
You must always use your own identity when using this Website and ensure that all information you provide is accurate and up to date. You must not use another person's information without their permission.
You must not interfere with the operation of this Website, overload it with data, or introduce viruses, worms, malware, or any other harmful software. Sending spam, unsolicited bulk emails, or similar communications is also prohibited.
We are not responsible for any loss or damage caused by viruses or other harmful material that may infect your computer, software, or data as a result of using this Website.
If you are provided with a password as part of our security procedures, you must keep it confidential and must not disclose it to anyone.
We reserve the right to deny access to this Website to anyone who fails to comply with these Terms and Conditions.
SECTION B – TERMS OF SALE
6. OUR AGREEMENT FOR THE SALE OF GOODS AND THE ORDERING PROCESS
6.1
The Website displays and advertises products available for purchase.
By displaying products on the Website, we invite you to place an order. Placing an order does not constitute acceptance of that order by us.
A contract between you and us is only formed once we have accepted your order. Neither submitting the online order form nor completing the checkout process constitutes acceptance of your order.
Acceptance of your order and formation of the Contract takes place only when the Goods are dispatched.
You may include any number of items in a single order, subject to any restrictions set out in these Terms. Each order constitutes a separate contract between you and us.
We reserve the right to refuse to supply Goods to any person.
6.2
Any terms or conditions contained in your order or otherwise proposed by you shall have no legal effect unless expressly accepted by us in writing.
Any amendment to the Contract must be confirmed by us in writing.
6.3
The following steps explain how to place an order and how the Contract is formed.
They also provide important information regarding payment and delivery.
Step 1 – Select Your Products
To purchase a product, click on the item you wish to buy and then click "Add to Cart."
Step 2 – Review Your Shopping Cart
You may review the products you have added to your Shopping Cart.
You can change quantities (subject to any applicable purchase limits), remove products, review the total order value, and enter any promotional code.
If you enter a valid promotional code and click "Apply," your order total will be updated.
You may then continue shopping or proceed directly to checkout.
Step 3 – Checkout
When you have finished shopping, click "Checkout" or "Proceed to Secure Checkout."
Step 4 – Register or Continue as Guest
You may choose to continue as a guest or log into your registered account.
Guest customers will be asked to provide an email address.
Registered customers must log in using their email address and password.
Step 5 – Billing and Shipping Address
If you are already registered, your billing address will automatically appear.
Otherwise, you will be asked to enter both your billing and shipping addresses.
You may choose to use the same address for both.
You will also be able to review the available shipping methods.
It is your responsibility to provide accurate address information.
We cannot be held responsible for delays or failed deliveries resulting from incorrect address details.
Once all information is correct, you may proceed to choose your preferred payment method, including credit/debit card or PayPal.
Step 6 – Enter Payment Details
Select your preferred payment method and enter your payment information carefully.
Registered customers who have previously saved their payment information may see those details automatically displayed.
Before completing your purchase, review the order summary displayed on the right-hand side of the page.
This is your final opportunity to correct any mistakes or modify your order before payment.
If all details are correct, click "Place Order and Pay."
Step 7 – Complete Your Order
By clicking "Place Order and Pay," you confirm that you have read, understood, and accepted these Terms and Conditions.
At this point, your personal information will be securely stored in our database.
Step 8 – Order Confirmation
Once your payment has been successfully authorised, a confirmation page will appear.
You will receive an order reference number and a confirmation email containing details of your purchase, including the products ordered, prices, and shipping costs.
We recommend printing or saving this confirmation for your records.
Please note that your order is only officially accepted when the Goods are dispatched.
6.4
We may refuse your order if it is reasonable for us to do so, including but not limited to the following circumstances:
6.4.1 We are unable to obtain payment authorisation or the payment process has not been completed.
6.4.2 We identify an error relating to the product description or price displayed on the Website.
6.4.3 You do not meet any purchasing eligibility criteria that we may impose from time to time.
6.4.4 We suspect that your order is connected with fraudulent activity.
6.4.5 You have not provided all the information required for us to process your order.
6.4.6 The Goods are unavailable or out of stock.
6.5
We may contact you by telephone or email to verify your details before processing and dispatching your order, or if we are unable to accept it. For example, we may do this where the value of your order is unusually high.
6.6
The Goods displayed on this Website are intended solely for private consumer use. You must not purchase Goods for resale or commercial distribution.
We reserve the right to limit the total value or quantity of Goods that may be included in a single order. If your Shopping Cart exceeds any applicable limit, we will contact you.
7. PRICE AND PAYMENT
7.1
The prices and delivery charges applicable to your order are those displayed on the Website at the time your order is accepted.
All prices are shown in Euros (€) and include VAT, where applicable.
Delivery charges are displayed separately during checkout.
If more than one product is purchased within the same order, no additional delivery charge will apply unless otherwise stated.
7.2
We reserve the right to change prices at any time.
If there is a difference between the price displayed when you placed your order and the price at the time of acceptance, we will contact you by email or telephone to ask whether you wish to proceed.
If you decide not to continue and payment has already been made, the full amount will be refunded to your original payment method.
7.3
Promotions, offers and discounts displayed on the Website are subject to availability and may be modified or withdrawn at any time without prior notice.
Nothing obliges us to maintain any promotion for a specific period.
Additional promotional terms may apply where indicated.
7.4
Full payment must be received before the Goods can be dispatched.
7.5
We accept payments via PayPal and major credit and debit cards, including but not limited to:
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Visa
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Mastercard
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Maestro
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American Express
You may only use a payment card if you are its authorised holder.
By placing an order, you confirm that you are authorised to use the selected payment method.
All card payments are subject to validation, security checks and authorisation by the relevant card issuer.
If payment authorisation is refused, we will not accept your order and shall not be responsible for any resulting delay or non-delivery.
7.6
Your card provider may charge additional fees for processing online payments.
Please consult your card issuer's terms and conditions before making payment.
7.7
If the Goods become unavailable after your order has been placed, we will notify you by email or telephone.
Any payment already made will be cancelled or refunded as soon as reasonably possible and no later than 30 days after the scheduled delivery date.
We shall not be liable for any compensation arising from products being unavailable.
7.8
We may verify your name, address and other information using publicly available commercial records, credit reference agencies or other third-party verification services.
Information you provide may be shared with registered credit reference agencies, which may retain a record of the verification.
By placing an order, you consent to these verification procedures.
Please also refer to our Privacy Policy for further information.
These checks are carried out solely to help protect you and ensure that your shopping experience remains secure.
8. RETURNS
If You Change Your Mind
8.1 Right of Withdrawal
Under applicable consumer protection laws, you have the right to cancel your contract with us within 14 calendar days from the day you receive your Goods, without giving any reason.
This period is referred to as the Withdrawal Period.
Certain exceptions apply, as explained below.
8.2 How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must notify us by sending the withdrawal form by email to:
8.3 Returning the Goods
You must return the Goods to us, at your own expense and responsibility, within 14 days after informing us that you wish to cancel the Contract.
The parcel must be sent using a tracked shipping service.
Return Address:
RopaDance Returns
8.4 Condition of Returned Goods
Returned Goods must be:
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Unused
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In perfect condition
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In their original packaging
8.5 Refunds
We will process your refund as soon as possible and no later than 14 calendar days after receiving the returned Goods.
If you exercise your right of withdrawal, you will be refunded the purchase price of the Goods only.
Original shipping costs are not refundable.
Refunds will be issued in the form of a store voucher to be used on our Website.
You are only liable for any reduction in the value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and proper functioning.
The following products are excluded from the right of withdrawal:
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Underwear
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Swimwear that has been unsealed after delivery
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Personalised or custom-made products
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Shoe care and cleaning products
8.6 Returning Goods to a Physical Store
If you wish, you may return your Goods in person at one of our RopaDance physical stores in order to avoid return shipping costs.
Please contact us in advance by any available communication method or by email at:
before visiting the store.
If There Is a Problem With Your Order
8.7
We guarantee that all Goods supplied are of satisfactory quality and are fit for the purposes for which products of that nature are normally supplied.
8.8
If you return Goods for reasons other than simply changing your mind, we will inspect them.
If we reasonably determine that the Goods are defective or faulty, we will either replace them or refund the full purchase price.
Goods must be returned within a reasonable period after the defect has been discovered.
8.9
We will replace the Goods or issue a refund provided that:
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the defect has not resulted from normal wear and tear;
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the damage has not been caused deliberately or accidentally by you;
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the damage has not resulted from negligence;
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the product has been used according to its instructions;
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the Goods have not been altered, repaired or modified without our prior consent.
If, after inspection, no manufacturing defect is found, your cancellation and refund rights will be limited to those described in Clauses 8.1 to 8.6, without affecting your statutory rights.
Subject to Clause 9 below, the remedies described in this section represent our full liability regarding defective Goods to the maximum extent permitted by law.
8.10
If you believe that any Goods are defective, you should stop using them immediately before returning them.
Nothing in these Terms affects your statutory consumer rights, which cannot legally be excluded or limited.
8.11
If you wish to return Goods under Clause 8.9, you may:
8.11.1
Return the unused Goods, in excellent condition, to the return address specified in Clause 8.3.
or
8.11.2
If you paid by credit or debit card, return the Goods in excellent condition to the RopaDance physical store in Málaga, Spain, together with your delivery note or proof of purchase.
8.12
We will process your refund or replacement as soon as reasonably possible and no later than 14 calendar days after receiving the returned Goods.
If you paid by credit or debit card and choose to return the Goods in one of our physical stores, any refund or exchange due will normally be processed immediately, except for any refundable shipping charges, which will be processed separately.
Please contact us at:
if you are entitled to a refund of shipping costs.
However, we reserve the right to send any Goods claimed to be defective to our Quality Inspection Team for examination before approving the refund or replacement.
8.13
If you are returning Goods because you believe they are defective or because you have changed your mind, we strongly recommend returning them by tracked courier or registered post.
This will provide proof of shipment in case the parcel is lost during transit.
We are not responsible for Goods that are lost or damaged while being returned to us.
9. OUR LIABILITY
9.1
Nothing in these Terms or in the Contract excludes or limits our liability for:
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death or personal injury caused by our negligence;
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fraud or fraudulent misrepresentation;
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liability arising under applicable consumer protection legislation;
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or any liability that cannot legally be excluded or limited.
Your statutory consumer rights remain fully protected.
9.2
Where we are liable to you for breach of contract, negligence or any other legal obligation relating to the Goods or this Contract, our total liability shall be limited to:
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three (3) times the purchase price of the Goods concerned, plus
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any reasonably foreseeable losses that arise directly from our breach of contract.
9.3
Except where expressly stated otherwise, we shall not be liable for any indirect, consequential or special losses arising from any breach of this Contract.
This includes, but is not limited to:
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Loss of profits;
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Loss of income;
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Loss of anticipated savings;
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Loss of data or information;
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Loss of business opportunities;
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Loss of liquidity.
9.4
Some products sold on this Website are fashion items and may not be suitable for sporting activities or intensive physical use.
It is your responsibility to ensure that the Goods are appropriate for the intended purpose before using them.
9.5
If, due to the nature of the Goods, they cannot be returned by ordinary postal services, you will be responsible for the courier costs.
If you contact our Customer Service Department, we will do our best to provide an estimated return shipping cost.
9.6
Where a replacement product is requested, we will process the exchange within 14 days after receiving the returned Goods or proof that they have been shipped.
If you selected an express shipping option, only the cost of our standard delivery service will be refundable.
9.7
You must take reasonable care of the Goods before returning them.
If the Goods have been used, damaged or handled beyond what is necessary to inspect them, we may reduce your refund to reflect the reduction in their value, as they may no longer be suitable for resale.
10. DELIVERY
10.1
We aim to deliver the Goods within the estimated delivery times shown on our Website.
References to "Business Days" mean weekdays excluding Saturdays, Sundays and public holidays.
Delivery times are estimates only and are not guaranteed. Time shall not be considered of the essence of the Contract. Accordingly, we shall not be liable if delivery takes place outside the estimated timeframes or for any consequences arising from such delays.
If we anticipate that delivery will take longer than expected, we will make reasonable efforts to notify you by email and provide an updated estimated delivery date.
Our liability for delays is limited as set out in Clause 9.2.
10.2
If the Goods become unavailable after your order has been placed, we will notify you by email.
Where multiple products are purchased, we do not guarantee that all Goods will be delivered in a single shipment and reserve the right to dispatch orders in separate deliveries.
10.3
Ownership of the Goods passes to you once they have been dispatched.
From the moment the Goods are delivered, they become your responsibility, and you must take reasonable care of them.
10.4
If the Goods delivered or the quantity received differ from your order due to an error on our part, you must notify us as soon as reasonably possible by email or in writing using the contact details provided in Clause 8.3.
We will correct any error and reimburse any reasonable return shipping costs incurred.
Goods received in error and intended for return must not be used.
10.5
Goods will be delivered to the address provided during checkout.
Delivery methods may vary depending on the courier service and the nature or quantity of the Goods ordered.
You are responsible for providing a complete and accurate delivery address.
We reserve the right to select the delivery service that we consider most appropriate.
For more information, please refer to our Shipping Information page.
10.6
We reserve the right to make alternative delivery arrangements depending on the courier used.
This may include delivery to a neighbour or leaving the parcel in a secure location near your property where permitted.
Shipping Restrictions
10.7
Due to transport regulations and operational restrictions, our products are available only for shipping to the destinations shown on our Website.
11. OUR RIGHTS IN THE GOODS
All Intellectual Property Rights relating to the Goods, including designs, trademarks, trade names, logos, photographs and other materials, remain our exclusive property or that of our licensors.
No ownership, licence or other rights in our Intellectual Property are transferred to you through the purchase of our Goods.
12. GENERAL
12.1
We shall not be liable for any failure or delay in performing our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to:
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Natural disasters;
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Floods;
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Fire;
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Industrial disputes;
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Shortages of materials or services supplied by third parties;
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Acts of terrorism;
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Government actions;
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Force majeure events.
12.2
This Contract is binding upon both parties.
You may not assign or transfer any of your rights or obligations without our prior written consent.
We may assign or transfer our rights and obligations under this Contract or appoint third parties to assist us, provided this does not reduce your legal rights.
12.3
If any provision of these Terms is held by a court or competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12.4
If either party delays or fails to exercise any right under this Contract, such delay shall not constitute a waiver of that right or of any other rights.
12.5
These Terms and this Contract are governed by the laws of Spain.
Both parties agree that any dispute shall be subject to the exclusive jurisdiction of the Spanish courts.
12.6
We may amend these Terms and Conditions at any time without prior notice.
Any changes shall take effect immediately upon publication on the Website.
Orders already accepted shall remain subject to the version of the Terms in force at the time the order was placed.
12.7
Nothing in these Terms limits or excludes any statutory rights that cannot legally be excluded under applicable law.
12.8
Any notice sent to us shall be deemed received:
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on the day it is delivered by hand;
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on the date shown on the postal proof of delivery;
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on the day it is successfully sent by email.
All notices must be sent using the contact details provided in Clause 8.3.
12.9
Only you and RopaDance have rights under this Contract.
No third party shall have any right to enforce any provision of these Terms.
12.10
These Terms constitute the entire agreement between you and us regarding the sale of the Goods and replace all previous agreements, understandings or communications, whether written or oral.
Each party acknowledges that it has not relied upon any statement or representation other than those expressly set out in this Contract.
If you have any questions regarding your contractual rights, please contact our Customer Service Department at:
12.11
We operate a customer complaints procedure for issues relating to our Website or our services.
You may contact our Customer Service Department at:
or visit:
Company Address
Street: Diligencehof 27
Postcode: 1445 MP
City: Purmerend
Country: The Netherlands
Chamber of Commerce (KvK): 71542345
VAT Number: NL002507239B32